Shipping & Returns

How We Ship

Every order ships via Canada Post XpressPost with tracking included. Most orders arrive within 2–3 business days anywhere in Canada — sometimes faster depending on your location.

Orders placed before 3PM EST Monday–Friday typically go out same day. Weekend orders ship the following Monday.

Discreet Packaging — Guaranteed

Your package will arrive in a plain, unmarked box or padded envelope. No logos, no labels, nothing that indicates what is inside. The sender name on the Canada Post label is a neutral business name with no connection to our store.

  • Double vacuum-sealed inner packaging
  • Plain outer mailer or box — looks like any online order
  • Canada Post XpressPost with tracking number sent to your email
  • Billing descriptor on your statement is discreet

What If My Order Doesn’t Arrive?

We stand behind every shipment. If your order does not arrive within 7 business days of the shipping confirmation email, contact us through live chat or email and we will reship at no cost to you. We have a 95%+ successful delivery rate — the rare exceptions are always reshipped.

Returns & Refunds

We want you to be happy with your order. If there is an issue with your product — wrong item, damaged, or significantly different from what was described — reach out within 7 days of delivery and we will make it right.

  • Damaged or incorrect item: full replacement or store credit
  • Change of mind: store credit may be offered at our discretion
  • All claims must be submitted within 7 days of delivery

We do not accept returns of opened products for safety reasons. If your product arrived sealed but you changed your mind, contact us and we will work something out.

Payment

We accept Bitcoin, Interac e-Transfer, PayPal, Apple Pay, and Revolut. Payment must be received within 12 hours of placing your order or the order will be cancelled. Once payment is confirmed your order moves to packing immediately.

For Interac e-Transfer, send to the email address shown in your order confirmation. Include your order number in the message field.

Questions?

Hit us on live chat — someone is on every day. Or email us at info@organicshroomscanada.ca. We usually respond within a few hours.